Outsourced customer support can save you time and money

Customer Service in Multiple Languages can be Challenging

eTail Support Can help

Low Cost eMail & Chat Support by the Interaction

eTail Support provide retailers with e-mail and chat support in 7 European languages. Set up your preferred responses to our list of frequently asked questions and our team use them to reply to most customer inquiries, any questions that fall out of that list are translated and passed to you then your reply is translated back and sent to the customer.

We charge just $1.50 per customer interaction for this service, no long term commitment.

Dedicated Staff

As your business grows you may find that you need dedicated staff who can work more closely with you.

eTail Support will provide you with dedicated staff as part of a package of support. Of course your dedicated staff can still work through our infrastructure and eTail Support will manage them, provide holiday and sickness cover and so on.

Call Center Staff

Sometimes only a conversation with a real person will do. When you need multilingual staff in a call center we can deploy them quickly.

Service can be 8, 16 or 24 hours a day and 5,6 or 7 days a week.

Languages Covered

Our staff cover a wide range of languages

  • English
  • French
  • German
  • Spanish
  • Italian
  • Portuguese
  • Polish

And others can be added as required