eTail Support stores details of your customers to make it easier to set up orders for repeat customers and to allow you to track customer sales records and for marketing purposes.
A Customer record in eTail Support is a record that is used to store the details of a company, group, person or organisation that you have sold goods or services to.
Customer records can be created manually, or the system may set them up automatically from data downloaded when orders are synchronised with online stores, sales platforms like eBay, Shopify or Amazon, they can also be set up using our API.
Every Order in eTail Support must be linked to a customer record, but of course many Orders can be linked to a single Customer record.
A customer record is made up of 6 parts, each one is shown in a separate tab in the ‘edit Order page’
